Privacy Policy and Terms & Conditions
Thank you for visiting our website www.joepane.com (we, us, our).
We understand the importance that internet users place on privacy. This Privacy Policy outlines how JP Coaching and Training collects, uses, stores, and protects your personal information when you interact with this website.
Please read this Privacy Policy carefully before using our website or submitting any personal information.
This Privacy Policy applies to personal information collected by JP Coaching and Training and provides an overview of how we handle personal information in accordance with applicable privacy laws.
JP Coaching and Training (ABN 79 782 732 939) is committed to protecting the personal information we collect, store, and use when you provide it to us via our website https://www.joepane.com (the Site).
We respect your rights to privacy under the Privacy Act 1988 (Cth) and comply with its requirements regarding the collection, management, and disclosure of personal information.
If you are located in the European Union, we also comply with the General Data Protection Regulation (GDPR).
If you choose not to provide personal information to us, you may still browse the Site. However, this may limit your ability to access certain services, programs, or content.
This online merchant is located in Australia.
Personal Information Handling Practices
Collection of personal information
We collect personal information in a fair and lawful manner. Personal information may be collected:
• directly from you
• from authorised representatives acting on your behalf
• from third-party service providers
• through lawful access and information-gathering processes
We only collect personal information where it is reasonably necessary for, or directly related to, our business activities. These activities include but are not limited to:
• delivering education, coaching, and training services
• administering programs and events
• sending educational materials and communications
• managing enrolments and customer support
Types of personal information collected
When you subscribe to communications, enrol in programs, or download resources, we may collect:
• first name
• email address
In some circumstances, we may also collect:
• contact phone number
• occupation
• date of birth
Use and disclosure of personal information
Personal information collected is used to deliver services, communicate with you, and provide relevant educational and program-related information.
If it becomes necessary to disclose personal information to third parties, those parties are required to comply with confidentiality and privacy obligations consistent with this Privacy Policy and applicable laws.
Payment processing and third-party providers
JP Coaching and Training does not store or retain your full credit card or payment details.
Payments made through this website may be processed via secure third-party payment providers including Stripe and PayPal.
For the Emotional Fitness Formula Accreditation, payments are collected and processed on our behalf by our authorised payment partner, CENTERED.
When you enrol in the Emotional Fitness Formula Accreditation, your payment information may be collected, processed, and stored by CENTERED in accordance with their own privacy policy, security standards, and applicable payment regulations.
JP Coaching and Training receives confirmation of payment, enrolment details, and information reasonably necessary to administer and deliver the program.
By proceeding with payment, you acknowledge and consent to your personal and payment information being handled by these authorised third-party providers for payment processing, billing, and related administrative purposes.
We take reasonable steps to ensure that all third-party providers we engage comply with relevant privacy laws, data protection standards, and confidentiality obligations.
Direct marketing communications
We may send you communications about our services, programs, events, and educational resources that we believe may be of interest to you.
Communications may be sent via email, SMS, or other lawful methods in accordance with the Spam Act 2003.
You may opt out of marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly. We will promptly remove you from marketing lists upon request.
Intellectual property
All content and materials on this Site are protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or exploit any content without prior written consent from JP Coaching and Training.
By submitting any material to us, including comments, images, videos, or written content, you represent that you own the rights to the material or have permission to submit it.
You grant JP Coaching and Training a royalty-free, perpetual, irrevocable, worldwide licence to use, reproduce, modify, distribute, and publish such material for lawful business purposes.
Protecting your personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
When personal information is no longer required, it is securely destroyed or de-identified in accordance with legal and operational requirements.
Website usage information and cookies
To improve your experience on our website, we may use cookies and similar tracking technologies. Cookies are small text files stored on your device that help us analyse website usage and remember preferences. You may disable cookies through your browser settings, however this may affect website functionality.
Our website uses Google Analytics and Meta advertising tools to analyse website traffic, measure advertising performance, and deliver relevant content. Data collected may be processed on servers located outside Australia in accordance with Google’s and Meta’s respective privacy policies.
By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
Links to external websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
Storage of personal information
Personal information may be stored using secure third-party platforms including Kajabi and Mailchimp, which operate data centres with industry-standard security measures.
Information may also be backed up in password-protected systems used for business administration.
Third-party disclosure
We do not sell or trade personal information.
Personal information may be shared with trusted service providers where reasonably necessary to deliver services. This includes learning platforms, email providers, administrative partners, and authorised payment processors including CENTERED.
Accessing and correcting personal information
You may request access to personal information we hold about you and request corrections where information is inaccurate or incomplete.
You may unsubscribe from communications or update your details by contacting us directly.
Usage of the website
By using this website, you agree not to:
• disrupt the operation or security of the website
• transmit malicious code or harmful material
• interfere with other users’ access or enjoyment of the website
Terms and Conditions
Amendments
JP Coaching and Training reserves the right to amend these Terms and Conditions at any time. The current version will be published on the website and applies from the date of publication.
Suspension and termination
We reserve the right to suspend or terminate access to services without refund where behaviour is disruptive, breaches program guidelines, or interferes with other participants, at our sole discretion.
Termination of website access
We may terminate or restrict access to the website at any time without notice.
Acceptance of terms
You agree to these Terms and Conditions when you:
• enrol in or purchase services
• make payment for any program
• provide acceptance via electronic or written agreement
Continued use of the Site constitutes acceptance of any updates to these Terms.
Refunds and cancellations
All payments are non-refundable except where expressly stated or required by law.
Program guarantees, where offered, are subject to demonstrated participation and completion requirements.
Chargebacks are not permitted except where required by law.
For live or online events, cancellation terms apply as communicated at the time of booking.
Limitation of liability
Nothing in this Agreement excludes rights under the Australian Consumer Law that cannot be excluded.
To the extent permitted by law, JP Coaching and Training is not liable for any indirect, incidental, or consequential loss arising from use of the Site, Services, or Content.
Affiliate disclosure
We may receive compensation for recommending or promoting third-party products or services.
Contact details
Email: [email protected]
Location:
Doonan 4562
Queensland
Australia
JP Coaching and Training is a coaching and training business.
